Frequently Asked Questions
Everything you need to know about our fresh food delivery service.
How do you ensure the freshness of the food during transit?
At Kasutam, we use temperature-controlled packaging and specialized insulated liners to ensure that your products arrive at your doorstep in peak condition.
What is the estimated delivery time for my order?
Orders placed before 2 PM are typically processed the same day. Depending on your location, you can expect your package within 24 to 48 hours.
Do you offer international shipping for your gourmet products?
Currently, we only ship within the domestic region to guarantee the quality and safety standards of our perishable goods.
What should I do if I receive a damaged or incorrect item?
Please contact our support team within 24 hours of delivery with a photo of the item. We will arrange for a replacement or a full refund immediately.
Are your food products organic and sustainably sourced?
Yes, Kasutam partners exclusively with local farmers and suppliers who adhere to strict organic farming practices and sustainable sourcing methods.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.