Returns & Exchanges

At Kasutam, we prioritize the freshness and safety of your food products; however, if you receive an item that is damaged or incorrect, we are committed to making it right. Due to the perishable nature of our goods, returns must be initiated within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage, leakage, or quantity discrepancies to ensure they meet our quality standards.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and clear photographs of the product and packaging in question.

• 3.
  Wait for Approval

  Our quality assurance team will review your claim within 24 hours to verify the issue and determine if a replacement or refund is applicable.

• 4.
  Receive Resolution

  Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.